returns and exchanges
we stand behind all our products.
all returns must be pre-authorized within 7 business days of the product delivery.
no returns will be accepted without a return authorization.
the merchandise must be returned unused, in perfect condition with original packaging.
return freight is the responsibility of the customer and must be insured and prepaid.
no returns or refunds on custom orders.
please note: refunds to credit/debit or paypal may take up to 7 business days to appear
for all repair inquiries, please email - firstname.lastname@example.org -
- proof of purchase, when and where piece was purchased
if we are able to repair your piece, we will issue you an RA number and shipping instructions - when shipping repairs please make sure you use a trackable service and protect your jewelry with proper packaging.
repairs take 3 - 5 weeks to complete.
less than 1 year after purchase repair is FREE
more than 1 year is subject to a repair fee - *fee is contingent upon material availability and nature of repair.
please note: due to the nature of our products, we may not be able to order certain components needed to repair older items.
all repairs are subject to shipping charges.
we reserve the right to deny unreasonable repairs, returns, and exchanges.
for any additional inquiries please call 786 848 2479